Xavier Fernández Espinel, Co-founder & COO of Plenixia
Co-founder & COO · Plenixia

Xavier Fernández Espinel

I co-lead Plenixia, the growth partner for service businesses: we capture, answer and retain their clients, so no client slips through the cracks. I look after operations and our partner network.

RoleCo-founder & COO
CompanyPlenixia
FocusOperations · Partners
What drives the work

Why, how and what

Everything we build at Plenixia starts from one belief and works outward to the result.

01 · Why

No business should lose a client because nobody answered.

Service businesses lose clients every week to missed calls, slow replies and forgotten follow-ups. Owners should be able to focus on their work and still know that every enquiry is looked after.

02 · How

One partner, one complete system.

Instead of separate tools and suppliers, one connected flow: the website, attention on every channel, the agenda and the follow-up, all visible in one panel and reviewed with the client every month.

03 · What

Plenixia: we capture, answer and retain your clients.

Every call, WhatsApp and message answered in under a minute, the calendar filling up 24/7, and growth measured together. A partner that stays to grow sales.

About

Keeping the whole system running

I am co-founder and COO of Plenixia, which I lead together with co-founder and CEO Kamal Chraibi. I look after operations and run client demos, making sure every business we talk to sees exactly how the system would work for them.

I am also the contact for our partner programme. Partners are often people who know a business owner losing clients to unanswered calls and messages. I make it simple for them to introduce us, and I make sure every referral is looked after properly.

Role
Co-founder & COO, Plenixia
Focus
Operations, partner programme and client demos
Team
With Kamal Chraibi, co-founder & CEO
Clients
Service businesses across 8 sectors
Plenixia

Not an answering machine: the complete client system

Plenixia is the growth partner for service businesses. Every call, WhatsApp and message answered in under a minute, and the calendar filling up 24/7, without hiring anyone.

Laura, our AI agent trained on each business, answers by phone, WhatsApp and web chat, and hands over to the team whenever a person is needed.

  • Client panel: clients, appointments, pipeline, inbox, reviews and analytics in one place
  • No long-term contracts
  • Monthly results review with each client, so growth is measured together
  1. Your website, built by usLanding pages and websites designed to turn visits into enquiries.
  2. Attention on every channelVoice, WhatsApp and chat answered instantly, day and night.
  3. Agenda and follow-upBookings, confirmations, reminders and reactivation campaigns.
  4. Growth, measuredCRM, client panel and a monthly meeting to review results.
Who we work with

One system, eight sectors

The system is the same; the script, the tone and the integrations change with each type of business.

Health & wellness Dental clinics Real estate Hotels Restaurants Gyms Coaches eCommerce
Partner programme

Know a business that is losing clients?

Introduce us. You make a warm introduction, and we run the demo and the close. When the business becomes a client, you are rewarded.

01

You introduce

A short, warm introduction to the owner. No selling on your side.

02

We take over

We run the demo and handle the close. You don't need to sell anything.

20%

You are rewarded

20% of the standard setup, paid when the client makes their first payment. The contact stays attributed to you for 90 days.

Let's talk

Want more clients without more work?

Book a 30-minute call. We will look at how your business handles enquiries, messages and bookings today, and where the quickest wins are.

Format
30-minute video call
Partners & referrals
+34 620 625 878 · xavi@plenixia.com
Book your call Message on WhatsApp